Take note: why you should keep records of service decisions
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
Nadia is a content designer working in service optimisation. Her job is to take existing services and use research to refine their content and flow.
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
A blog about how we're improving Home Office services.
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