Service optimisation

Take note: why you should keep records of service decisions

Posted by: Nadia Huq, Posted on: 27 October 2017 - Categories: Continuous improvement, Service optimisation

Nadia Huq, a content designer in service optimisation, explains why it's important to keep notes of what we're building, how we're building it and why.

The latest from the Home Office's Service Optimisation team

Posted by: Wasim Ahmed, Posted on: 2 September 2016 - Categories: Agile, Service optimisation

Hi all, my name’s Wasim and I'm one of the delivery managers in the Service Optimisation (SO) team. It’s been an interesting few months over here in our Metro Point office where the team’s based, with refurbishment going on, new …

Life after live

Posted by: Louise Costelloe-Ward, Posted on: 17 September 2015 - Categories: Live services, Service assessments, Service optimisation

While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.