Charles Reynolds-Talbot explains the role interaction designers have in delivering better, simpler services and shares his insights on the 5 levels of interaction design
Charles Reynolds-Talbot is the Interaction Design Lead for a team of interaction designers across the Immigration portfolio in Digital, Data and Technology, delivering government services that are clearer, simpler and faster to use.
Before taking this role, he was a senior interaction designer at the Home Office and before that, he designed for the Department for Work and Pensions.
He’s passionate about designing and delivering products and services that matter, building a culture where design is valued and people are proud to talk about their work.
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …