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Design

How does CoLab help the Home Office solve problems?

Posted by: , Posted on: - Categories: Design, User research
An image of two colleagues pointing to flowcharts on a wall in the workplace.

Deputy Director for Design and Research, Katy Arnold, describes the structured and repeatable approach CoLab in the Home Office uses to solve problems. Utilising a combination of user research and knowledge of Home Office operations, the approach is flexible, can be applied to a range of different problems and delivers diverse solutions.

Getting meta in Research Operations: researching researchers

Posted by: , Posted on: - Categories: Data, Design, Recruitment, Research Operations, Uncategorized, User research

  How do you improve a service? By making sure that you understand your users' needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …