Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
Senior designer Michael Owen explains how design standards can help inform good design choices
Charles Reynolds-Talbot explains the role interaction designers have in delivering better, simpler services and shares his insights on the 5 levels of interaction design
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.
Delivery teams across the Home Office spend a lot of time observing and testing ideas with users. It’s an essential component of user centred design and helps us understand if our ideas work.
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought I'd give you an update.
In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.