Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.
Delivery teams across the Home Office spend a lot of time observing and testing ideas with users. It’s an essential component of user centred design and helps us understand if our ideas work.
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought I'd give you an update.
In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.
In a team as big as Home Office Digital, there’s always the danger that we replicate each other's work. Knowing what others are working on or have worked on becomes really important. But what’s the best way to do this …
Every designer should care about accessibility. Designs from designers who don’t care end up excluding people, and that’s simply not acceptable.
I was asked this week to explain my design process for a designer who recently joined Home Office Digital. As a designer, I really like patterns. In the design world, a pattern is a set of regular decisions taken to …
I’ve been a civil servant designer at Home Office Digital for nearly 8 months now and I'd like to recount my experiences.