Deputy Director for Design and Research, Katy Arnold, describes the structured and repeatable approach CoLab in the Home Office uses to solve problems. Utilising a combination of user research and knowledge of Home Office operations, the approach is flexible, can be applied to a range of different problems and delivers diverse solutions.
As the DDaT Home Office Policy and Innovation Lab, called CoLab for short, celebrates its first birthday, user-centred design leaders, Adam Hardy and Katy Arnold, talk about what CoLab is and how it came to be.
Life in lockdown has affected working practices in many ways. As the DesignOps team at the Home Office, we provide tools, resources and training to content and interaction designers. Right now, this means we’re busy trying to keep regular design …
How do you improve a service? By making sure that you understand your users' needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Deborah Gilkes, interaction design intern, tells us how she changed careers to join the Home Office
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.