How do you improve a service? By making sure that you understand your users' needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Deborah Gilkes, interaction design intern, tells us how she changed careers to join the Home Office
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.
Interaction designer Karwai Pun and content designer Sara Vincent tell why we should not be afraid to go back to the drawing board if the thing we're building is not the best it can be.
Senior interaction designer Eliot Hill explains a new tagging system that shows the confidence levels in user journeys during various stages of the design process.
Beth Dixon shares her experiences of her first few months as an interaction design intern at the Home Office.