The power of pictures in service design
...lots of scribbling, crossing out and sticky-tape. The aim is to end up with a high-fidelity digital process map that can be printed at high resolution and digitally shared. The...
Tom Norman
Tom Norman is a senior interaction designer. He joined Home Office Digital in September 2015 from the Ministry of Justice. He has lead the interaction design for the Syrian Refugee Resettlement Service, Offers of Public Help for Refugees and Returns and Movements Planner.