Tom Norman

Tom Norman is a senior interaction designer. He joined Home Office Digital in September 2015 from the Ministry of Justice. He has lead the interaction design for the Syrian Refugee Resettlement Service, Offers of Public Help for Refugees and Returns and Movements Planner.

The power of pictures in service design

Tom Norman, 25 November 2016 - Casework, Design, Service design

In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.

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