In the Home Office CoLab have applied user-centred policy design to make improvements to the refugee integration loans service. In this case study Deputy Director of Design and Research, Katy Arnold, explains how.
Our Home Office digital team have produced a Design System to improve on how we build services that are fit for everyone. Read how we did it.
Sulthan Ahmed, Technical Lead and Lead Developer for DDaT at the Home Office, writes about never having to remember another password since the creation of a new design pattern to securely identify users. It’s been created by the Home Office and endorsed by the Government Digital Service (GDS).
Kate Tarling talks about a list of services created by the Home Office, that it delivers, or delivers a part of, as external users would know them.
Kate Tarling explains how the Home Office is taking a federal view when it comes to setting out the different levels at which service designers work.
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
Kate Tarling continues her discussion on service design. In this post, she explains the importance of defining and measuring desired outcomes – at each stage of a service and of the service as a whole
Kate Tarling discusses the importance of identifying the intent of a service and the stages involved in delivering it, from start to end
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.