It’s a really exciting time to work in Home Office Digital. We work on really important services, which affect people across the UK and beyond.
Things like getting or renewing a passport, getting permission to come to or stay in the UK, entering the country or returning to it.
We work on problems like how people prove their identity, know what they're entitled to, and how people prove they’re eligible for something. We also design for behind-the-scenes - the things people delivering services need, to do their jobs effectively. We design with data and we also build platforms and registers as building blocks of services. We work with people who value user research and design and we create work we feel proud of.
What it's like to work in Home Office Digital
I joined the civil service 5 years ago - just as the Government Digital Service was arriving and shaking up how we 'do' digital government. I'm proud to be a part of the change in focus here at the Home Office. We’ve built a great team of researchers and designers working to deliver services built around what works for users.
And we’re now looking for more talented people to help us take things to the next level.
We’re hiring user researchers, service designers, content designers and interaction designers at all levels – from interns to heads of profession.
Build government services that work for all users
In user research we’ve been leading the way with assisted digital and access needs research, and have dedicated teams working on making all our services inclusive and accessible. We’re setting up a participant panel and building two usability labs to make it as easy as possible to test all our services in every sprint.
Service designers work on the big, end-to-end services that reflect what someone is trying to do. We identify problems, re-think how services work in fundamental ways and prototype common solutions.
Our interaction designers work closely with user researchers, content designers and front-end developers, iterating prototypes based on research with users and moving to working with real code as early as possible.
And we put content designers into projects from discovery, challenging assumptions and using evidence to make sure the words we use meet the needs of our users.
This is what civil servants look like now. We’re setting high standards and we’re building for the long term. Come and be a part of how we change government.
Follow Katy Arnold on Twitter @katyarnie