Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing in Home Office Digital to better understand the needs of Deaf users.
The whole user research and design team has taken part in Deaf awareness training. We learnt just how hard lip reading is and got a sense of the communication challenges Deaf people face during hearing impairment simulations.
We’ve also been learning basic fingerspelling and British Sign Language to better communicate with Deaf or hard of hearing research participants.
Tips for designing accessible services
When designing a digital service for Deaf users, you should:
- use plain English - English may not be their first language
- give different contact options – a text message might be preferable to a phone call
- add subtitles or transcripts to any video content
- learn fingerspelling and some basic British Sign Language, so you can better understand your users