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Katy has worked in digital since 2007 and joined the Home Office in 2010. After a stint as a User Researcher on the Visas Exemplar, she joined Home Office Digital as Head of Profession for User Research and Design. Since then, she has been busy establishing a team of researchers and designers to work on digital services across the department.
Her work to support best practice and build skills within the civil service is helping us to better understand users of Home Office services.