Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
Katy has worked in digital since 2007 and joined the Home Office in 2010. After a stint as a User Researcher on the Visas Exemplar, she joined Home Office Digital as Head of Profession for User Research and Design. Since then, she has been busy establishing a team of researchers and designers to work on digital services across the department.
Her work to support best practice and build skills within the civil service is helping us to better understand users of Home Office services.
It’s a really exciting time to work in Home Office Digital. We work on really important services, which affect people across the UK and beyond.
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.