Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …
Bernard Tyers is a senior user researcher and joined Home Office Digital shortly after it was formed. He is currently leading the user research for the Electronic Visa Waiver service.
His personal design and research interests are in usability and security, and user privacy.
On Monday morning we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. The way a private beta should be launched.