In 2021 Alice Dryden collaborated across government to write guidance for citizens helping Afghan resettlers. Here’s how she did it.
Life in lockdown has affected working practices in many ways. As the DesignOps team at the Home Office, we provide tools, resources and training to content and interaction designers. Right now, this means we’re busy trying to keep regular design …
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.
Interaction designer Karwai Pun and content designer Sara Vincent tell why we should not be afraid to go back to the drawing board if the thing we're building is not the best it can be.
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
I joined the content design team in the Home Office in March and I’ll be leaving at the end of August. Design has never been something I saw myself doing long-term, but my brief foray has taught me a lot. …
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the typos before you send it out?
Trouble writing that pesky presentation? Want help wording a research survey? Just ask a content designer.
Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …