How we collaborated across government to design content supporting Afghan resettlement
In 2021 Alice Dryden collaborated across government to write guidance for citizens helping Afghan resettlers. Here’s how she did it.
Content
Running our first remote design crit
Posted by:
Mariana Viegas Bennett, Sue Spevack, Interaction Designer and Karwai Pun, Posted on:
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Categories:
Content, Design
Life in lockdown has affected working practices in many ways. As the DesignOps team at the Home Office, we provide tools, resources and training to content and interaction designers. Right now, this means we’re busy trying to keep regular design …
Content design internship: first impressions
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
Content is crucial, but the right design is essential
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.
Recognising when something's not working
Posted by:
Karwai Pun and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Agile, Content, Design
Interaction designer Karwai Pun and content designer Sara Vincent tell why we should not be afraid to go back to the drawing board if the thing we're building is not the best it can be.
Confidence tricks: how to help assisted digital users
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
Why we should all try being a content designer
I joined the content design team in the Home Office in March and I’ll be leaving at the end of August. Design has never been something I saw myself doing long-term, but my brief foray has taught me a lot. …
Tips on how to proofread your own content
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the typos before you send it out?
Content designers are here to help
Trouble writing that pesky presentation? Want help wording a research survey? Just ask a content designer.
Should content be hardcoded or externalised?
Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …