Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
I joined the content design team in the Home Office in March and I’ll be leaving at the end of August. Design has never been something I saw myself doing long-term, but my brief foray has taught me a lot. …
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the typos before you send it out?
Trouble writing that pesky presentation? Want help wording a research survey? Just ask a content designer.
Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …
A little known fact about designers is that they are herd animals. Not only do they like the company of their kind, but they can benefit from working together in a number of ways.
Many content designers come from editorial or journalistic backgrounds, and while digital continues to become the dominant force in those roles, an agile approach to working hasn’t been adopted by everyone.
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.