User research

The interviewer in the room

Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what they find difficult... We want to understand their experiences.

Prototyping content

An edited GOV.UK home page to display the message "Hi there, welcome to GOV.UK"

Getting prototypes in front of users early is an important part of how we work in Home Office Digital (HOD). It means we can test our assumptions with real users and make improvements based on the findings.