How do you improve a service? By making sure that you understand your users' needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
User researcher intern Craig Beaton tells how he's building on his research qualifications with a career at the Home Office.
Senior user researcher Clare Ridd raises a question that’s fundamental to her profession and offers some answers based on experience.
Junior user researcher Joe Coker looks back at his time as an intern at DDaT and the opportunities and experiences it gave him.
James Buller explains how the Access Needs team can help products and services at all stages of development meet the requirements of the Digital Service Standard.