As User Researchers we care about getting the most from our testing by using the best research method for the task. Here’s how and why ‘cooperative usability testing’ harnesses the knowledge of our expert users.
The Home Office User Research Ethics Board protects the rights, safety, wellbeing and dignity of all participants and researchers involved in our research. This is how we do it.
The User Researcher Career Changer role, part of the Digital Development Programme at the Home Office, helped Huzna change careers and step into a digital role. Here’s how she did it.
Deputy Director for Design and Research, Katy Arnold, describes the structured and repeatable approach CoLab in the Home Office uses to solve problems. Utilising a combination of user research and knowledge of Home Office operations, the approach is flexible, can be applied to a range of different problems and delivers diverse solutions.
How do you improve a service? By making sure that you understand your users' needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.