Looking for a career change? Go digital
The User Researcher Career Changer role, part of the Digital Development Programme at the Home Office, helped Huzna change careers and step into a digital role. Here’s how she did it.
User research
How does CoLab help the Home Office solve problems?
Deputy Director for Design and Research, Katy Arnold, describes the structured and repeatable approach CoLab in the Home Office uses to solve problems. Utilising a combination of user research and knowledge of Home Office operations, the approach is flexible, can be applied to a range of different problems and delivers diverse solutions.
Getting meta in Research Operations: researching researchers
Posted by:
Lisa Perez, Posted on:
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Categories:
Data, Design, Recruitment, Research Operations, Uncategorized, User research
How do you improve a service? By making sure that you understand your users' needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …
Why well-meaning ideas can have unintended consequences
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
How I changed careers: from policy work to user research
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Psychological safety for researchers
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Applying for your passport online
Posted by:
Mark Prince and Clare Watson, Posted on:
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Categories:
Design, Live services, User research
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Observational research: 5 tips for improving your approach
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Digital internships: putting passion to practical use
User researcher intern Craig Beaton tells how he's building on his research qualifications with a career at the Home Office.
What makes a good interview?
Senior user researcher Clare Ridd raises a question that’s fundamental to her profession and offers some answers based on experience.