GOV.UK
Why well-meaning ideas can have unintended consequences
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
User research
How I changed careers: from policy work to user research
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Psychological safety for researchers
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Applying for your passport online
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Observational research: 5 tips for improving your approach
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Digital internships: putting passion to practical use
User researcher intern Craig Beaton tells how he's building on his research qualifications with a career at the Home Office.
What makes a good interview?
Senior user researcher Clare Ridd raises a question that’s fundamental to her profession and offers some answers based on experience.
Theory to practice: my first steps as a user researcher intern
Junior user researcher Joe Coker looks back at his time as an intern at DDaT and the opportunities and experiences it gave him.
Working together to achieve accessibility
James Buller explains how the Access Needs team can help products and services at all stages of development meet the requirements of the Digital Service Standard.
Moving stories: using video to explain user research
Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.