Researching and designing assisted digital services for UKVI
![An illustration depicting assisted digital users being given a helping hand using digital services](https://hodigital.blog.gov.uk/wp-content/uploads/sites/161/2017/09/Assisted-digital-620x410.jpg)
User researchers Amy Everett and Caroline Trimm explain how HODDaT's assisted digital team and UKVI have worked together to launch a service for people who need digital help completing their immigration applications online.