Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Amy is a user researcher working in the central assisted digital team, providing research to Home Office projects and helping digital projects to pass their service assessment on assisted digital.
User researcher Amy Everett shares the thoughts of fellow researchers and designers on the evolving role of the digital inclusion scale.
Amy Everett and Michael Owen explain the purpose and content of their prototyping course and tell what they've learnt along the way.
User researchers Amy Everett and Caroline Trimm explain how HODDaT's assisted digital team and UKVI have worked together to launch a service for people who need digital help completing their immigration applications online.