Creating a list of services
...end user is trying to do and might search for online - for example, visit the UK, not ‘apply for a standard visitor visa’? Does it reflect some kind of...
Kate Tarling
HODDaT digital and design leader
Where do service designers fit within an organisation?
...developing a wider service community or network. Shaping a service to work better across organisations Similar to ‘shaping a whole service’ but explicitly working across the boundaries of separate organisations...
What we mean by service outcomes and measurement
...for a whole service should reflect policy and strategic intent. Large end-to-end services can have dozens of teams working to improve various transactions or to build new ways of doing...
Types and stages of services
...wider context around the part they’re working on, as well as forming a benchmark for when we change things. That would leave individual teams free to focus their user research...
Building internal systems v providing services
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
Creating a common language to describe services
...A capability is having all resources required to carry out a task – such as skilled staff and specialist tools – and also considers capacity and maturity. Appointment booking, for...
What do service designers do?
As we establish new roles in public service, such as 'service designers', it raises some good questions and debate. We already have multidisciplinary teams designing and building services, so where...
What does transformation really mean?
...for good services to happen, by changing culture, values, approaches, technology and processes Change is hard Setting out to make more ambitious change is hard for a large organisation like...
Service design at the Home Office
...to prove their identity or eligibility for something, and helping people understand what they’re entitled to. We also design for behind-the-scenes activities: the services people need to do their jobs...
Recent Comments