Creating a list of services
...end user is trying to do and might search for online - for example, visit the UK, not ‘apply for a standard visitor visa’? Does it reflect some kind of...
Kate Tarling
HODDaT digital and design leader
Where do service designers fit within an organisation?
...For example, how might policy work more effectively for a particular area? How might we rethink the current immigration system? How might border control work better in future? Often part...
What we mean by service outcomes and measurement
...they can and can’t apply for A register An API An online form A check before you start pattern and new content on GOV.UK The output of a project...
Types and stages of services
...for example cattle claim, for example Universal Credit become, for example a childminder learn, for example to drive share or check something, for example your GCSE results or your right...
Building internal systems v providing services
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
Creating a common language to describe services
...what. So, we’d use ‘notifying someone’ rather than ‘sending a letter’ and ‘making a decision’ rather than ‘casework’. That gives us freedom to think about how the service could be...
What do service designers do?
...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
What does transformation really mean?
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
Service design at the Home Office
...they need to be able to afford to pay someone that does. Entering the UK as an end-to-end service As an example, a person coming to work in the UK...
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