GOV.UK
Where do service designers fit within an organisation?
Kate Tarling explains how the Home Office is taking a federal view when it comes to setting out the different levels at which service designers work.
Kate Tarling
HODDaT digital and design leader
What we mean by service outcomes and measurement
Kate Tarling continues her discussion on service design. In this post, she explains the importance of defining and measuring desired outcomes – at each stage of a service and of the service as a whole
Types and stages of services
Kate Tarling discusses the importance of identifying the intent of a service and the stages involved in delivering it, from start to end
Building internal systems v providing services
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
Creating a common language to describe services
When we build teams to work on services, the individuals may have never worked together before, and may have different ways of describing their work.
What do service designers do?
As we establish new roles in public service, such as 'service designers', it raises some good questions and debate. We already have multidisciplinary teams designing and building services, so where does the service designer fit in, exactly? What do service …
What does transformation really mean?
There’s a lot of talk about transformation. People who use services don’t care if something has been ‘transformed’ or not. They just want to do something. So when we talk about ‘transformation’, we’re already speaking from an internally-focused perspective rather …
Service design at the Home Office
We work on some really important services at the Home Office: things like coming to the UK, staying in the UK or getting faster access to other countries as a British passport holder.