Louise is a user researcher working for Home Office Digital. She is working on internal digital services across different business areas within the Home Office
Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what they find difficult... We want to understand their experiences.
As a user researcher I often feel that a more appropriate title would be chief decorator, because there is nothing we researchers like more than papering wall space with sticky notes and printouts relating to our projects.
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