Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what they find difficult... We want to understand their experiences.
Louise is a user researcher working for Home Office Digital. She is working on internal digital services across different business areas within the Home Office
As a user researcher I often feel that a more appropriate title would be chief decorator, because there is nothing we researchers like more than papering wall space with sticky notes and printouts relating to our projects.
Related content and links
Home Office Digital, Data and Technology
A blog about how we're improving Home Office services.
- Passwords are a pain 20 October 2020
- What are we doing in DevOps at the Home Office? 15 September 2020
- How does CoLab help the Home Office solve problems? 20 August 2020