Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.
Tom Ball was the Product Manager for the Immigration Health Surcharge digital service operated by UK Visas and Immigration in the Home Office. He is now leading as the Delivery Manager for the Home Office’s Government as a Platform including a focus on iterating GOV.UK content.
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Home Office Digital, Data and Technology
A blog about how we're improving Home Office services.