Take note: why you should keep records of service decisions
...did this as if knowing that, one day, someone might read them so they could fix something. Or make something better. Which is what we do in service optimisation. That...
Service optimisation
The latest from the Home Office's Service Optimisation team
...the emerging Home Office Forms (HOF) and Digital Service Platform (DSP), which can be tailored to new services. Technology that meets the service standards Both the HOF and the DSP...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality...
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