Take note: why you should keep records of service decisions
Nadia Huq, a content designer in service optimisation, explains why it's important to keep notes of what we're building, how we're building it and why.
Service optimisation
The latest from the Home Office's Service Optimisation team
Hi all, my name’s Wasim and I'm one of the delivery managers in the Service Optimisation (SO) team. It’s been an interesting few months over here in our Metro Point office where the team’s based, with refurbishment going on, new …
Life after live
While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.
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