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Design ops: how we design Home Office services at scale

Posted by: Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on: 19 February 2018 - Categories: Design
A graphic that reads 'Standards, support and quality', which is the aim of design ops

...that bit faster and smoother, so they can concentrate on delivering the service. Standards Government Digital Service (GDS) has done a lot of the work to set standards for government...

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What makes a good interview?

Posted by: Clare Ridd, Posted on: 6 February 2018 - Categories: User research

...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...

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