What makes a good interview?
...that you want answering, otherwise it could be confusing for the participant and difficult for you. Get off to a good start A lot happens at the start of an...
Clare Ridd
Clare is a user researcher working for Home Office Digital. She currently works in the Central Home Office Assisted Digital team, providing central research to Home Office projects and helping digital projects to pass their service assessment on Assisted Digital.
Confidence tricks: how to help assisted digital users
...forms online. However, digital services can help low-confidence users fill in forms independently with greater accuracy. How…? Digital forms tell you you’ve made a mistake Online forms have been developed...
Intro to the the Home Office Assisted Digital Team
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring...
Recent Comments