Senior user researcher Clare Ridd raises a question that’s fundamental to her profession and offers some answers based on experience.
Clare is a user researcher working for Home Office Digital. She currently works in the Central Home Office Assisted Digital team, providing central research to Home Office projects and helping digital projects to pass their service assessment on Assisted Digital.
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring those who might struggle to use them are properly researched …