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Content is crucial, but the right design is essential

Posted by: Nick Cowan, Posted on: 20 December 2018 - Categories: Content, Design
A screenshot of the Prove your right to work to an employer service

...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...

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Recognising when something's not working

Posted by: Karwai Pun and Sara Vincent, Head of Content Design, Posted on: 7 December 2018 - Categories: Agile, Content, Design
A sketch of the new simplified journey flow

...end the pilot so that our developers could start working on the new design.   Testing our design We’re about to start a second pilot with our new design, which...

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Building success

Posted by: Joanna Davinson, Posted on: 3 December 2018 - Categories: Transformation

...way, if we share common values, and are clear about what they are. Today’s Civil Service is different from the one I joined more than 30 years ago. Technology is...

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