Aspasia Dellaporta

Aspasia is a user research consultant specialising in user experience for digital transformation programmes. Recently, she has lead the accessibility research for UK visa applications made online from within the UK.

She is passionate about meeting user needs and making complex services easy to use and inclusive.

Discovering the value of access needs research

Aspasia Dellaporta and Chris Lansley, 13 January 2017 - Accessibility, Service design, User research

Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to visit John, who has a degenerative eye condition that’s left …

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