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Katy Arnold

Katy has worked in digital since 2007 and joined the Home Office in 2010. After a stint as the lead User Researcher on the team building online visa applications, she joined Home Office Digital and established the user-centred design profession within the department. She is now Deputy Director for Design and Research. This means leading the user-centred design (UCD) community of practice and being accountable for UCD standards and practice across the Home Office.

Katy is also the Digital Accessibility Lead for the Home Office and leads the Accessibility and Digital Inclusion team and our Policy and Innovation Lab (CoLab) within Digital, Data and Technology. She works with Sara Vincent, David Caldwell, Lorna Wall, Amy Everett and Chris Taylor to create space for good, accessible design and inclusive research to happen.

How does CoLab help the Home Office solve problems?

Posted by: , Posted on: - Categories: Design, User research
An image of two colleagues pointing to flowcharts on a wall in the workplace.

Deputy Director for Design and Research, Katy Arnold, describes the structured and repeatable approach CoLab in the Home Office uses to solve problems. Utilising a combination of user research and knowledge of Home Office operations, the approach is flexible, can be applied to a range of different problems and delivers diverse solutions.