Andrew Travers, Chris Taylor and Michael Owen describe how the Home Office is using design ops to create quality, efficient and scalable digital services.
Nadia Huq, a content designer in service optimisation, explains why it's important to keep notes of what we're building, how we're building it and why.
Digital Internship lead Hannah Turner explains how the expansion of the Home Office Digital Internship programme will build on work already done to attract new talent.
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
As digital standards manager Alex Bartlett leaves the Home Office, she shares some guidance on how delivery teams can be sure they'll meet the Digital Service Standard
User researchers Amy Everett and Caroline Trimm explain how HODDaT's assisted digital team and UKVI have worked together to launch a service for people who need digital help completing their immigration applications online.
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
Kate Tarling continues her discussion on service design. In this post, she explains the importance of defining and measuring desired outcomes – at each stage of a service and of the service as a whole
Kate Tarling discusses the importance of identifying the intent of a service and the stages involved in delivering it, from start to end