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The 2017 general election
The 2017 general election
Between midnight tonight (21 April) and the general election on 8 June, it’ll be very quiet on the Home Office Digital, Data and Technology blog.
Creating a common language to describe services
When we build teams to work on services, the individuals may have never worked together before, and may have different ways of describing their work.
The power of pictures in service design
In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.
How will this new shiny thing deliver value?
As a user researcher working on immigration case working, I was recently asked ‘How will this new shiny thing you’re designing deliver value?’
Delivery managers, product managers and service managers – how to get the best out of them
Recently I was facilitating a retrospective. One of the main concerns raised was how the delivery manager, product manager and service manager can avoid stepping on each other’s shoes. How often have you come across this situation?
What do service designers do?
As we establish new roles in public service, such as 'service designers', it raises some good questions and debate. We already have multidisciplinary teams designing and building services, so where does the service designer fit in, exactly? What do service …
The first #DigitalGovWomen unconference: a man’s perspective
Yesterday I attended the first ever Women in Tech government-wide conference. I was proud to be one of around only 5 men in a room full of women, but it was a shame there were so few of us.
How a digital team is helping to resettle Syrian refugees
I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office.
From zero to delivery - our Sheffield hub start up
Chris Roberts shares some highlights from the first 10 months of Home Office Digital Delivery in Sheffield.
What does transformation really mean?
There’s a lot of talk about transformation. People who use services don’t care if something has been ‘transformed’ or not. They just want to do something. So when we talk about ‘transformation’, we’re already speaking from an internally-focused perspective rather …
Internal service assessments: how we maintain quality
Hi, my name’s Alex and I’m a Digital Standards Manager in Home Office. My role is to support our digital teams to meet the Government Digital Service Standard. What is the standard and why does it matter? The GDS Standard …