GOV.UK
Doing less by focusing on user needs
Doing less by focusing on user needs
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Delivery managers, product managers and service managers – how to get the best out of them
Recently I was facilitating a retrospective. One of the main concerns raised was how the delivery manager, product manager and service manager can avoid stepping on each other’s shoes. How often have you come across this situation?
What do service designers do?
As we establish new roles in public service, such as 'service designers', it raises some good questions and debate. We already have multidisciplinary teams designing and building services, so where does the service designer fit in, exactly? What do service …
The first #DigitalGovWomen unconference: a man’s perspective
Yesterday I attended the first ever Women in Tech government-wide conference. I was proud to be one of around only 5 men in a room full of women, but it was a shame there were so few of us.
How a digital team is helping to resettle Syrian refugees
I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office.
From zero to delivery - our Sheffield hub start up
Chris Roberts shares some highlights from the first 10 months of Home Office Digital Delivery in Sheffield.
What does transformation really mean?
There’s a lot of talk about transformation. People who use services don’t care if something has been ‘transformed’ or not. They just want to do something. So when we talk about ‘transformation’, we’re already speaking from an internally-focused perspective rather …
Internal service assessments: how we maintain quality
Hi, my name’s Alex and I’m a Digital Standards Manager in Home Office. My role is to support our digital teams to meet the Government Digital Service Standard. What is the standard and why does it matter? The GDS Standard …
Sharing design patterns to work smarter
In a team as big as Home Office Digital, there’s always the danger that we replicate each other's work. Knowing what others are working on or have worked on becomes really important. But what’s the best way to do this …
The latest from the Home Office's Service Optimisation team
Hi all, my name’s Wasim and I'm one of the delivery managers in the Service Optimisation (SO) team. It’s been an interesting few months over here in our Metro Point office where the team’s based, with refurbishment going on, new …
Three things I learned using future-mapping tools with users
If I asked you how you make a cup of tea, I'm sure you could tell me pretty quickly.