Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.
Amy Everett and Michael Owen explain the purpose and content of their prototyping course and tell what they've learnt along the way.
Dan Stevenson and Stephen Mokogwu from Research Services tell how they can help user researchers with their work - including booking the new testing labs and helping to recruit research participants.
Agile coach Ian Eccles-Smith takes us back to basics with agile by explaining how it should - and shouldn't - be done.
Nadia Huq, a content designer in service optimisation, explains why it's important to keep notes of what we're building, how we're building it and why.
Digital Internship lead Hannah Turner explains how the expansion of the Home Office Digital Internship programme will build on work already done to attract new talent.
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
As digital standards manager Alex Bartlett leaves the Home Office, she shares some guidance on how delivery teams can be sure they'll meet the Digital Service Standard
User researchers Amy Everett and Caroline Trimm explain how HODDaT's assisted digital team and UKVI have worked together to launch a service for people who need digital help completing their immigration applications online.
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services