GOV.UK
Why well-meaning ideas can have unintended consequences
Why well-meaning ideas can have unintended consequences
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
How I changed careers: from policy work to user research
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Moving into the digital age as an interaction design intern
Deborah Gilkes, interaction design intern, tells us how she changed careers to join the Home Office
Content design internship: first impressions
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
Explaining the motivations for accessible design
James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
Psychological safety for researchers
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Applying for your passport online
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Observational research: 5 tips for improving your approach
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Introducing Anthony Croxford, our new COO
In his first Home Office blog, Anthony tells how he'll make sure we have the people, processes and working culture we need to be effective and efficient.
Content is crucial, but the right design is essential
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.
Recognising when something's not working
Interaction designer Karwai Pun and content designer Sara Vincent tell why we should not be afraid to go back to the drawing board if the thing we're building is not the best it can be.