How do you improve a service? By making sure that you understand your user’s needs. In the Home Office, this type of understanding comes through conducting user research. But what if your users are researchers? Then you’re probably working …
Having been a long serving civil servant with almost 20 years of experience under my belt in casework and management, I hadn’t considered a career change until I saw this headline linked to careers opportunities on the Home Office intranet. …
Will McGeehin, Head of Software Engineering - Chief Technical Office, tells us how he is making change happen at the Home Office.
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Deborah Gilkes, interaction design intern, tells us how she changed careers to join the Home Office
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.