Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.
Delivery teams across the Home Office spend a lot of time observing and testing ideas with users. It’s an essential component of user centred design and helps us understand if our ideas work.
We have recently launched the alpha of the registration district register which we’ve been working on with the General Register Office to list registration districts across the UK.
On 26 January GDS and UK Visas and Immigration jointly hosted an interactive ‘show and share’ event to share best practice on digital inclusion and developing assisted digital services. The interactive workshop, held in London, included visitors from the Home …
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …
I’m on the Digital and Technology Fast Stream, and currently coming to the end of my first placement as a performance analyst in the Home Office.
Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to visit John, who has a degenerative eye condition that’s left …
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought I'd give you an update.