Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Suzanne Best, user research intern, tells us how she swapped policy and operational work for a new career in user research
Deborah Gilkes, interaction design intern, tells us how she changed careers to join the Home Office
Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office
James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
In his first Home Office blog, Anthony tells how he'll make sure we have the people, processes and working culture we need to be effective and efficient.
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.
Interaction designer Karwai Pun and content designer Sara Vincent tell why we should not be afraid to go back to the drawing board if the thing we're building is not the best it can be.