GOV.UK
Doing less by focusing on user needs
Doing less by focusing on user needs
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Good icons should be invisible
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
Learning through international collaboration in New Zealand
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
What we mean by service outcomes and measurement
Kate Tarling continues her discussion on service design. In this post, she explains the importance of defining and measuring desired outcomes – at each stage of a service and of the service as a whole
Types and stages of services
Kate Tarling discusses the importance of identifying the intent of a service and the stages involved in delivering it, from start to end
Creating common ground with design standards
Senior designer Michael Owen explains how design standards can help inform good design choices
Knowing the right level of interaction design
Charles Reynolds-Talbot explains the role interaction designers have in delivering better, simpler services and shares his insights on the 5 levels of interaction design
The learning curve of a HODDaT user researcher intern
User researcher intern Kiri Chaundy tells how life has been a nonstop learning curve since she joined Home Office Digital, Data and Technology
Confidence tricks: how to help assisted digital users
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
Building internal systems v providing services
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
Theory to practice: diary of an interaction design intern
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.