...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
...However, these good intentions have led to unintended behaviours, for example: users may try a service out for the first time using false details users may fear we'll edit their...
For 8 years, the user-centred design (UCD) team in the Home Office were lucky enough to be led by the brilliant Katy Arnold, who grew design and research here from...
...features and delivering all user requests = happy users and a successful organisation Nope! This cannot be further from the truth. Product management is about striking the balance between quality...
...disputes translation of technical concepts to non-technical users so they’re understood by all Our Technical Architects work closely with delivery teams and are hands-on – they might code prototypes or...
...that’s being built: some code, user research, content, a change to a process – anything. The team tells how they came up with the solution, what it does and how...
...male. I found my new co-workers were more likely to discuss shoot ‘em ups and meet outside of work to play football than do anything more gender-neutral. One server repair...
...to promotion: continue accruing entitlement as for new starters up to 5 months full pay and 5 months half pay during the fifth year of service If on pre-modernised Terms...
Getting prototypes in front of users early is an important part of how we work in Home Office Digital (HOD). It means we can test our assumptions with real users...
...Women Returners partnered with the Home Office in 2019 to design, promote and support the department’s first Career Returners Programme. In its inaugural year, the programme received a strong response...
