...diverse skillsets come together, diving deep to understand users, customers, the market and business needs to craft innovative solutions. I see product managers as Avengers, a team of superheroes bringing...
...can be improved, with lots of recommendations of how we can add to the series. Then there were those who took the time to translate the posters so they can...
...digital inclusion services? can we provide these services to users jointly across government - if so, how? In a successful workshop we found that assisted digital user needs are very...
...to make sure government user research is inclusive – the initial prototype had several features designed to meet different user needs. However, due to changing time and resource constraints, the...
...can leave people unsupported. To overcome these, teams hack solutions together because they don’t have the knowledge or people with the right skills. The goal is to help teams work...
...graduate fast stream but unfortunately didn’t make it through. However, my assessment centre scores were high enough to allow me to join the Direct Appointment Scheme which led to the...
...app journey for a public-facing service. I created user journeys to understand where services needed to be improved. Clear pathways for promotion It’s possible to apply for a permanent position...
...UK government has been radically transformed, in particular relating to the relationship with large suppliers. Major changes were implemented to enable departments to take back control of the design, build...
As an interaction design intern on the Home Office internship programme, I wanted to share my experience of changing careers to work in user-centred design in government. Joining the Home...
...databases and upgrade them to Microsoft SQL introducing new statistical analysis applications and data consolidation to see if we can use existing data to predict capacity and performance trends identifying...
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