I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office.
Emily Ball is a senior user researcher, having joined Home Office Digital in September 2015 from the Department of the Environment, Food and Rural Affairs. She is currently leading on the user research for the Syrian Resettlement service and coordinating access needs specialists.
Her personal research interests are in digital inclusion, contributing to making services usable for everyone who needs them.
Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing in Home Office Digital to better understand the needs of …
I’ve just completed my first month at Home Office Digital as a new User Researcher, having transferred here from Natural England - part of Defra - following a stint on the Rural Pay GDS exemplar