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Emily Mahon-Ball

Emily Mahon-Ball is a senior user researcher who joined Home Office Digital in September 2015 from the Department of the Environment, Food and Rural Affairs.

She’s the lead user researcher for the Immigration Technology portfolio, working primarily on UK Visa and Immigration services, with a focus on assisted digital.

She’s an access needs lead for users with motor or physical impairments.
Her personal research interest is digital inclusion, contributing to making services usable for everyone.