Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.
Emily Mahon-Ball is a senior user researcher who joined Home Office Digital in September 2015 from the Department of the Environment, Food and Rural Affairs.
She’s the lead user researcher for the Immigration Technology portfolio, working primarily on UK Visa and Immigration services, with a focus on assisted digital.
She’s an access needs lead for users with motor or physical impairments.
Her personal research interest is digital inclusion, contributing to making services usable for everyone.
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office.
Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing in Home Office Digital to better understand the needs of …
I’ve just completed my first month at Home Office Digital as a new User Researcher, having transferred here from Natural England - part of Defra - following a stint on the Rural Pay GDS exemplar