The power of pictures in service design
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
How will this new shiny thing deliver value?
...well for this - it does the hard calculations for you. Go to your users armed with your spreadsheet and a stopwatch. Be clear that you're not monitoring their performance....
Delivery managers, product managers and service managers – how to get the best out of them
...for example, ‘he / she is responsible for that, so it’s not my fault.’ When we all focus on outcomes we’re all rallying around a service for meeting user needs....
What do service designers do?
...They both involve physical ceremonies and interviews, require caseworker time and effort to process, and include online applications. Another example is how people get access to government services when they’ve...
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