In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.
As a user researcher working on immigration case working, I was recently asked ‘How will this new shiny thing you’re designing deliver value?’
Recently I was facilitating a retrospective. One of the main concerns raised was how the delivery manager, product manager and service manager can avoid stepping on each other’s shoes. How often have you come across this situation?
As we establish new roles in public service, such as 'service designers', it raises some good questions and debate. We already have multidisciplinary teams designing and building services, so where does the service designer fit in, exactly? What do service …
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