Take note: why you should keep records of service decisions
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
Home Office Digital internships: finding new talent
...and interaction design intern Simon Castillo. So far 3 groups have completed the programme and we’re really proud to say that all have gone on to achieve promotions either within...
Storing and sharing user research
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
The Digital Service Standard: how to get it right first time
...of guidance on building and maintaining digital services, including the Service Manual, Design Principles, the Technology Code of Practice and the Digital Service Standard. It’s incredibly useful, but people don’t...
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