Observational research: 5 tips for improving your approach
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Amy Everett
Amy is a user researcher working in the central assisted digital team, providing research to Home Office projects and helping digital projects to pass their service assessment on assisted digital.
How we use the digital inclusion scale
...designers and researchers came together for an afternoon to understand how the scale is being used in delivery teams, its relevance to our users, and how we could iterate the...
Prototype training: what we teach and what we've learnt
...to grips with the prototyping kit in the second class: how to run it and how to upload work and host it on Heroku, behind a username and password. The...
Researching and designing assisted digital services for UKVI
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
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