Observational research: 5 tips for improving your approach
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Amy Everett
Amy is a user researcher working in the central assisted digital team, providing research to Home Office projects and helping digital projects to pass their service assessment on assisted digital.
How we use the digital inclusion scale
...designers and researchers came together for an afternoon to understand how the scale is being used in delivery teams, its relevance to our users, and how we could iterate the...
Prototype training: what we teach and what we've learnt
...coding and prototyping, but a lot of new designers and non-design colleagues wanted to code and make their own prototypes, but had no idea where to start. There was a...
Researching and designing assisted digital services for UKVI
...help completing their immigration applications online. Together, they’ve researched and developed a UKVI-wide assisted digital service. Launched on 25 September, the service covers AD support for all UKVI online products....
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