James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
James is a User Researcher at Home Office Digital. After 14 years in the third sector, he joined in September 2016 to work on the Global Entry and Registered Traveller services.
He's also leading on Access Needs. This involves coordinating our specialists with those at GDS and other organisations. The goal is: improving our understanding, skills and practices, relating to people with disabilities or conditions that affect their communication or computer use.
James Buller explains how the Access Needs team can help products and services at all stages of development meet the requirements of the Digital Service Standard.
If you are not careful you can antagonise users before they have even started testing your service.
Related content and links
Home Office Digital, Data and Technology
A blog about how we're improving Home Office services.
- Using ‘cooperative usability testing’ with our expert users 1 July 2022
- Want to manage exciting tech projects? Our graduate Dynamic Development Scheme opens soon 26 May 2022
- Want to work on digital services at the heart of Government? Applications for the Home Office Digital Career Development Programme are now open 25 May 2022