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Casework

The power of pictures in service design

, 25 November 2016 - Casework, Design, Service design

In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.

How will this new shiny thing deliver value?

, 21 November 2016 - Casework, Service design, User research

As a user researcher working on immigration case working, I was recently asked ‘How will this new shiny thing you’re designing deliver value?’

How a digital team is helping to resettle Syrian refugees

, 19 October 2016 - Casework, Service design

I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office.

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