---

Casework

The power of pictures in service design

Tom Norman, 25 November 2016 - Casework, Design, Service design

In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing Syrian refugee resettlement process in the UK.

How will this new shiny thing deliver value?

Ollie Beal, 21 November 2016 - Casework, Service design, User research

As a user researcher working on immigration case working, I was recently asked ‘How will this new shiny thing you’re designing deliver value?’

How a digital team is helping to resettle Syrian refugees

Emily Mahon-Ball, 19 October 2016 - Casework, Service design

I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office.

Home Office Digital, Data and Technology

A blog about how we're improving Home Office services.

More about us.

Categories

Sign up and manage updates

• Email
• Atom

Follow us

• Home Office DDaT on Twitter

Recent Posts

• Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench  30 October 2024
• Designing content for people with limited English 17 September 2024
• Debunking 5 product management myths 1 August 2024

Work for us

Find out about vacancies at Home Office Digital, Data and Technology

Follow @DigiCareersGov

Follow Civil Service Jobs

Recent posts

• Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench  30 October 2024
• Designing content for people with limited English 17 September 2024
• Debunking 5 product management myths 1 August 2024
• Words matter: shaping our Home Office content style guide 2 May 2024
• Quicker delivery on ministerial commitments using cloud architectures and fast flow principles 28 March 2024

Sign up and manage updates

• Email
• Atom

Recent Posts

• Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench 
• Designing content for people with limited English
• Debunking 5 product management myths
• Words matter: shaping our Home Office content style guide
• Quicker delivery on ministerial commitments using cloud architectures and fast flow principles

Sign up and manage updates

• Email
• Atom

Recent Comments

• Situl Gajjar on Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench 
• Annika Toomer on Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench 
• Nicola Dawson on Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench 
• Annika Toomer on Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench 
• Siobhan Morgan on Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench 

Archives

• October 2024
• September 2024
• August 2024
• May 2024
• March 2024
• February 2024
• December 2023
• November 2023
• October 2023
• September 2023
• August 2023
• July 2023
• April 2023
• March 2023
• February 2023
• January 2023
• December 2022
• November 2022
• October 2022
• September 2022
• August 2022
• July 2022
• May 2022
• February 2022
• January 2022
• December 2021
• November 2021
• October 2021
• September 2021
• August 2021
• July 2021
• May 2021
• April 2021
• March 2021
• January 2021
• December 2020
• October 2020
• September 2020
• August 2020
• July 2020
• June 2020
• March 2020
• February 2020
• January 2020
• October 2019
• September 2019
• August 2019
• July 2019
• June 2019
• March 2019
• February 2019
• January 2019
• December 2018
• November 2018
• October 2018
• September 2018
• August 2018
• June 2018
• May 2018
• April 2018
• March 2018
• February 2018
• January 2018
• December 2017
• November 2017
• October 2017
• September 2017
• August 2017
• July 2017
• April 2017
• March 2017
• February 2017
• January 2017
• December 2016
• November 2016
• October 2016
• September 2016
• August 2016
• July 2016
• May 2016
• April 2016
• March 2016
• February 2016
• January 2016
• December 2015
• November 2015
• October 2015
• September 2015

Categories

• Accessibility
• Agile
• apprenticeship
• apprenticeships
• Assisted digital
• Business Analyst
• Casework
• Content
• Continuous improvement
• controlling exposure
• cyber security
• Data
• DDaT Strategy
• Delivery
• Design
• Development
• DevOps
• Digital Career Development Programme
• digital risk and intelligence
• Diversity
• Engineering
• Equality
• Graduates
• internship
• IT Operations
• Iterating HOD
• Leadership
• Live services
• Open source
• Performance
• Product
• Project manager
• QAT
• Recruitment
• Registers
• Research Operations
• Service assessments
• Service design
• Service optimisation
• Sheffield Delivery Centre
• Sheffield hub
• software development
• Software engineering
• Technical Architect
• Threat hunting
• threat intelligence
• Transformation
• Uncategorized
• User centred design
• User research

Meta

• Log in
• Entries feed
• Comments feed
• WordPress.org

Moderation

Read our comments and moderation policy.