...and Data profession on promotion. For the past 2 years 95% of Associates who have graduated from the scheme have secured promotion. Several are either acting as line managers or...
...team comprising user researchers, content designers, developers and delivery, product and service managers, where we meticulously research our users’ needs, test ideas that address those needs, and iterate. Users and...
...make it better. Work in a team – trust and support A content designer takes the work of others, applies the things their user researchers tell them and makes it...
...the road from some important operational stakeholders. I knew it would be a massive challenge to get a start up off the ground and then build a sustainable delivery capability....
In October 2015 the Syrian Refugee Resettlement Service had got off to great start. User researchers had done some excellent discovery work to paint the general picture of the existing...
...the future, in line with the government’s Transformation Strategy. How can service teams meet the needs of AD users? Delivery teams developing new digital services are expected to: conduct research...
...his first few weeks he was engaging with some of the most senior technical colleagues on his new team, gaining user insights and negotiating business change processes. Rather than having...
...payment summary page is 4 minutes worldwide. This compares with 15 minutes for users accessing the same page from Thailand. We can’t prove this is a direct result of users...
...digital inclusion services? can we provide these services to users jointly across government - if so, how? In a successful workshop we found that assisted digital user needs are very...
We have around 700 teams delivering services at the Home Office. That’s a lot of teams, in different locations, working to deliver services that meet the needs of their users....
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