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Home Office Digital, Data and Technology

Graduates: accelerate your digital and data career on our Dynamic Graduate Scheme

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Graduates: accelerate your digital and data career on our Dynamic Graduate Scheme

Our 2025 Dynamic Graduate Scheme is now open for a limited time until 7 July. We have multiple digital roles for graduates. Read about how the scheme can supercharge your tech career.

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User experience is a team sport

Posted by: Praveen Karadiguddi, Posted on: 10 December 2015 - Categories: Agile, Service design, User research
Team members sitting around a table in a meeting

...reduces the development time for form based projects. We have employed the kubernetes API, enabling us to quickly spin up new environments, saving us both time and money. Team’s focus...

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Trust me, I want to make things easier for you...

Posted by: Emily Mahon-Ball, Posted on: 8 December 2015 - Categories: User research
Three people stand at a conference stall for CAP reform

...with us, began to dawn on me. Recruiting willing user research participants is going to be a challenge. I knew a bit about what the Home Office is responsible for,...

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Using the physical space in an Agile Project

Posted by: Louise Auger, Posted on: 3 December 2015 - Categories: Agile, Service design, User research

...have to make sacrifices about what we have on show. While we’d like to display information about our users, the latest usability test findings, workshop outputs, sketches and design printouts...

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Launching a service in Kuwait - adjusting your user research

Posted by: Bernard Tyers, Posted on: 27 November 2015 - Categories: Live services, User research
A child leaning against the window of a skyscraper, looking out at across the city

Walking back to our hotel after a busy day. On Monday morning we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. The...

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What user research brings to design

Posted by: Michael Owen, Posted on: 26 November 2015 - Categories: User research
A group of people huddled around two laptops

...regularly, it’s important to have a quick turnaround of new designs to make the most of what you’ve learnt and so you can get new iterations in front of more...

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What agile means for the Home Office

Posted by: Clare Young, Posted on: 23 November 2015 - Categories: Agile
Picture of a whiteboard which features the text "Standup @ 9.30am, 1 week sprints". The board also has postit notes attached to it that say "Planned", "In progress", and "Done!"

...life, but more importantly it means everyone can see what teams are doing, how delivery is progressing and ultimately hold teams to account for delivery. Team work and communication Agile...

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Intro to the the Home Office Assisted Digital Team

Posted by: Clare Ridd and Maria Rosala, Posted on: 19 November 2015 - Categories: User research
A picture of Clare & Maria, the Assisted Digital user researchers in HOD

...working on new services were struggling to carry out the research they needed to pass service assessments. Since our formation, we have been carrying out longer pieces of research with...

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Crossing the Atlantic: integrating with US Global Entry

Posted by: Julian Dos Remedios, Posted on: 12 November 2015 - Categories: Content, Service design
Picture of the product planning wall for the Global Entry team. It features postit notes, whiteboards, coloured cards detailing user journeys and printouts of page designs.

...and is still being tested. We’re controlling user volumes through the use of ‘invitation codes’, which are being sent out to selected end users with the help of commercial partners....

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User research and design in Home Office Digital

Posted by: katyarnold, Posted on: 23 October 2015 - Categories: Content, Service design, User research
A group of user researchers gather around a laptop looking at the screen.

My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.

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I used to dislike my job

Posted by: Julian Dos Remedios, Posted on: 22 September 2015 - Categories: Agile, Service design
Picture of thumbs up

...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...

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