When Nick and I first got together to write this post about our time in Home Office Digital, it soon became clear that it was going to be a harder task than we first expected. This wasn’t just because we’ve …
We work on some really important services at the Home Office: things like coming to the UK, staying in the UK or getting faster access to other countries as a British passport holder.
I’ve been a civil servant designer at Home Office Digital for nearly 8 months now and I'd like to recount my experiences.
There’s been a lot of talk about gender diversity in digital over the last few weeks and rightly so, but it’s not just gender, or ethnicity that are the issues we should be thinking about.
Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what they find difficult... We want to understand their experiences.
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