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Researching and designing assisted digital services for UKVI

Posted by: Amy Everett and Caroline Trimm, Posted on: 29 September 2017 - Categories: Assisted digital
An illustration depicting assisted digital users being given a helping hand using digital services

...help completing their immigration applications online. Together, they’ve researched and developed a UKVI-wide assisted digital service. Launched on 25 September, the service covers AD support for all UKVI online products....

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Doing less by focusing on user needs

Posted by: Sam Wakeling, Posted on: 8 September 2017 - Categories: Design, Service design, User research
An image of 2 Swiss Army Knives. The first is complicated with many tools, the second is much simpler with just a few

...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...

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