What makes a good interview?
...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...
Clare Ridd
Clare is a user researcher working for Home Office Digital. She currently works in the Central Home Office Assisted Digital team, providing central research to Home Office projects and helping digital projects to pass their service assessment on Assisted Digital.
Confidence tricks: how to help assisted digital users
...online forms and services, for example they don’t have a computer or smartphone, or they believe they don’t have the skills to do the same task online. Others say they...
Intro to the the Home Office Assisted Digital Team
...working on new services were struggling to carry out the research they needed to pass service assessments. Since our formation, we have been carrying out longer pieces of research with...
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