What makes a good interview?
...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...
Clare Ridd
Clare is a user researcher working for Home Office Digital. She currently works in the Central Home Office Assisted Digital team, providing central research to Home Office projects and helping digital projects to pass their service assessment on Assisted Digital.
Confidence tricks: how to help assisted digital users
In the assisted digital research team, we think a lot about how to help all people use Home Office services online. Some people have clear reasons why they don’t use...
Intro to the the Home Office Assisted Digital Team
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring...
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