Moving stories: using video to explain user research
...hour?’ ‘Can we ask you to recall your experiences?’ ‘Can we show you this thing we call a service?’ ‘Can we come into your home?’ Our video helps to explain...
Emily Mahon-Ball
Emily Mahon-Ball is a senior user researcher who joined Home Office Digital in September 2015 from the Department of the Environment, Food and Rural Affairs.
She’s the lead user researcher for the Immigration Technology portfolio, working primarily on UK Visa and Immigration services, with a focus on assisted digital.
She’s an access needs lead for users with motor or physical impairments.
Her personal research interest is digital inclusion, contributing to making services usable for everyone.
Learning through international collaboration in New Zealand
...than re-entering their details for many services, including Student Loans, senior services, housing and benefits. Digital booths in New Zealand, where users can get side-by-side help with govt.nz services Data...
How a digital team is helping to resettle Syrian refugees
...make matches to accommodation offers and to services in Local Authorities. We reused code from another service, which gave us a head-start. We built the service in an agile way,...
What Deaf awareness week means to Home Office Digital
Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing...
Trust me, I want to make things easier for you...
...open group discussion on allocations of resource. I hear lots of colleagues talking of “user needs” and “users first”, which is a welcome revelation to me, having spent 12 years...
Recent Comments