Moving stories: using video to explain user research
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
Emily Mahon-Ball
Emily Mahon-Ball is a senior user researcher who joined Home Office Digital in September 2015 from the Department of the Environment, Food and Rural Affairs.
She’s the lead user researcher for the Immigration Technology portfolio, working primarily on UK Visa and Immigration services, with a focus on assisted digital.
She’s an access needs lead for users with motor or physical impairments.
Her personal research interest is digital inclusion, contributing to making services usable for everyone.
Learning through international collaboration in New Zealand
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
How a digital team is helping to resettle Syrian refugees
...make matches to accommodation offers and to services in Local Authorities. We reused code from another service, which gave us a head-start. We built the service in an agile way,...
What Deaf awareness week means to Home Office Digital
...in Home Office Digital to better understand the needs of Deaf users. The whole user research and design team has taken part in Deaf awareness training. We learnt just how...
Trust me, I want to make things easier for you...
...with us, began to dawn on me. Recruiting willing user research participants is going to be a challenge. I knew a bit about what the Home Office is responsible for,...
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