Storing and sharing user research
...fix this problem with technology and got very bogged down trying to make tools work in the way we needed. With a limited budget to build anything ourselves, and with...
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Where do service designers fit within an organisation?
...project team or wider programme to more directly design/prototype parts, or to provide insight on how to approach design to achieve desired outcomes in a measurable way. Often working on...
Clear career pathways: The IT Profession at the Home Office
Posted by:
Heather Hawkins, Community Lead, IT Operations and Nicola Gibson, Head of Role, IT Operations, Posted on:
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Categories:
Continuous improvement, IT Operations
...core foundation and central structure in IT Operations. We’ve set up a dedicated course booking service to make it easy for our colleagues to undertake the right courses to advance...
Establishing the Home Office User Research Ethics Board
Posted by:
Sian Cook and Liam O'Brien, Posted on:
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Categories:
Continuous improvement, User research
...services. We share that research with our teams to help them understand how you use those services. This research informs policy, proposition, service, content and interaction design and has helped...
Agile: back to basics
...that’s being built: some code, user research, content, a change to a process – anything. The team tells how they came up with the solution, what it does and how...
The Digital Service Standard: how to get it right first time
...to keep working on. Before you start building your service, make sure every member of your team knows why you’re building it, what you want to achieve and how to...
Join Home Office Digital - we're hiring
...interaction designers work closely with user researchers, content designers and front-end developers, iterating prototypes based on research with users and moving to working with real code as early as possible....
Creating a list of services
...to see how people refer to or think about services, and worked with business architects in all main operational areas. We then took an initial draft to stakeholders in strategy...
A product-centric approach: the EU Settlement Scheme
...under the scheme easily provide evidence to the scheme and prove identity access and update information held by the scheme More specifically, based on feedback we also needed to: ensure...
Inclusive language by design
Posted by:
Sarraounia Christianson, Senior Content Designer and Cara Aikman, Senior Product Manager, Posted on:
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Categories:
Continuous improvement, User centred design
...content style guide, tailored to the healthcare context. Google has published guidance on how to write inclusively, specifically designed for developers. Working with stakeholders to understand whether a solution already...