Designing for government: an intern's perspective
...– struck me immediately. Knowing the importance of designing for all users and ensuring that accessibility must always be considered has been a big part of my development. I’ve learnt...
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Working together to achieve accessibility
We recently welcomed 2 new accessibility testers to the Home Office – Stella Majcen and Yacoob Woozeer, who’ve joined James Buller to form the Access Needs team. Together, they bring...
Clear career pathways: The IT Profession at the Home Office
Posted by:
Heather Hawkins, Community Lead, IT Operations and Nicola Gibson, Head of Role, IT Operations, Posted on:
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Categories:
Continuous improvement, IT Operations
...teams can learn from the way other areas work. Work shadowing is also encouraged for those looking for insight into potential new roles. If our colleagues do identify a new...
How a digital team is helping to resettle Syrian refugees
...Our users are now able to process cases digitally by integrating data that comes directly from the UN with our existing systems. This means we save processing time, can prioritise...
Sharing best practice on assisted digital and digital inclusion
...digital inclusion services? can we provide these services to users jointly across government - if so, how? In a successful workshop we found that assisted digital user needs are very...
What makes a good interview?
In-depth contextual interviews are one of the most important techniques in a user researcher’s toolkit. Speaking to the people who will use, or are using, your service helps you discover...
Tips for writing for non-native English speakers
Posted by:
Amanda Summers-Plotno and Ben Stevens, Product Lead, Enablers, Posted on:
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Categories:
Service design, User research
...payment summary page is 4 minutes worldwide. This compares with 15 minutes for users accessing the same page from Thailand. We can’t prove this is a direct result of users...
Good icons should be invisible
...are a visual representation of an object, action or idea. They can benefit users by signposting recognised actions, wayfinding through content or being a bigger target for users to interact...
Creating common ground with design standards
We have around 700 teams delivering services at the Home Office. That’s a lot of teams, in different locations, working to deliver services that meet the needs of their users....
Observational research: 5 tips for improving your approach
As a user researcher with the Police Digital Service, I spend a lot of time learning about users and their needs. What I uncover helps my team understand the problem...