...into their work, or who should be responsible for it. It’s not intentional, but services have failed assessments because they’re not accessible, which delays delivery to users. When accessibility is...
...As designers, we take time to understand users, processes, policy and operations. We can then hypothesise about the best approach to design. User researchers put our initial designs to the...
...past interns, who has just been promoted to a senior executive officer role, reflected that: “The Home Office user research internship programme has been fantastic. It’s given me the chance...
Risks as a researcher User research isn’t something you can do from a distance. To get valuable insights you have to get up close and personal with your users -...
...and understand a business problem or opportunity undertake research and analysis to understand how a business or business area works identify areas for improvement identify and elaborate on user and...
...Our users are now able to process cases digitally by integrating data that comes directly from the UN with our existing systems. This means we save processing time, can prioritise...
...17, Richard Hawley, Tony Christie ... I could go on. Therefore, I think it is fitting that the Home Office have chosen such a creative city to build a new...
...the women in the group described returning to work as being like starting a new job, but without the forgiveness people give to new starters. We also talked about the...
...more time developing new business-relevant features and have higher staff satisfaction compared to other organisations. The core of Continuous Delivery is ensuring that software is deployable at any time, so...
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
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