Researching and designing assisted digital services for UKVI
...research to decide on the most appropriate support channels to meet the needs of their users understand if any changes need to be made to their current support services to...
...research to decide on the most appropriate support channels to meet the needs of their users understand if any changes need to be made to their current support services to...
...daunting for candidates. Tommy Smith, Home Office recruitment lead In this post I’m going to break down the application process for you and provide some top tips on how to...
...me to convince users. Let's share I’d love to hear stories from colleagues on how they’ve built trust with stakeholders and users. Please leave a comment below, or contact me...
...I then map out the requirements and begin breaking these down into user stories. We have regular peer review meetings which provide an opportunity for me to share the user...
...people to contribute further with extra curricular activities, particularly with the open source community. Freedom to innovate There’s also the freedom to innovate. We know that great people value the...
...time as part of quality assurance to make sure they: are consistently meeting user needs and technical standards are accessible, stable, secure and work quickly, regardless of how many users...
...other areas, we have more work to do. Keeping software deployable requires changes to software architecture, testing, deployment and environments, and these changes take time to make safely. To help...
...Secondly, it becomes a useful engagement tool for stakeholders and users. Turning a conceptual map into a visual map A process map is often a great way to engage with...
...that matter to us purpose - to do something that's meaningful to us It’s this last point in particular where I think user centred design can help. If you're part...
...leave) will be honoured. However, the qualifying period for additional days up to 30 days will be aligned to 10 years’ service. Annual leave starts at 25 days rising to...