Great things about being a user research intern for Home Office Digital
...the long term usability. To do this, I’ve had to understand how the single intelligence platform will fit into the working day of the staff who will use it. Nick,...
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What agile means for the Home Office
...because we take time to carefully understand user needs. Teams then work with service managers to set clear delivery goals but they retain flexibility by regularly planning and re-planning to...
Three things I learned using future-mapping tools with users
...gave us the chance to use the concepts on the table to structure our discussion. As always with user research, it's about being open to what the user wants to...
Where do service designers fit within an organisation?
...project team or wider programme to more directly design/prototype parts, or to provide insight on how to approach design to achieve desired outcomes in a measurable way. Often working on...
What are we doing in DevOps at the Home Office?
...use a common platform which allows developers to define new Continuous Integration (CI) pipelines rapidly, getting code into a product, through testing and into production in a timely manner. Thankfully...
What do service designers do?
...- can achieve. It also means looking at how technical architecture needs to work to support a better service, how data will be collected, used and protected, and how we...
Establishing the Home Office User Research Ethics Board
Posted by:
Sian Cook and Liam O'Brien, Posted on:
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Categories:
Continuous improvement, User research
...overseen by our Head of User Research. What does a user researcher do? As user researchers we plan, design and carry out research activities with you, the users of Government...
Join Home Office Digital - we're hiring
...a passport, getting permission to come to or stay in the UK, entering the country or returning to it. We work on problems like how people prove their identity, know...
Documenting design
...deadlines and need to deliver services despite not knowing all the answers. In such cases, how can we still deliver something that users will be able to use? Making assumptions...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
...face, and we adapt the Service Standard to create successful solutions together. This is how we build support and momentum for becoming more user-centred in a complex organisation like ours....