What agile means for the Home Office
...because we take time to carefully understand user needs. Teams then work with service managers to set clear delivery goals but they retain flexibility by regularly planning and re-planning to...
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Three things I learned using future-mapping tools with users
...gave us the chance to use the concepts on the table to structure our discussion. As always with user research, it's about being open to what the user wants to...
Great things about being a user research intern for Home Office Digital
...the long term usability. To do this, I’ve had to understand how the single intelligence platform will fit into the working day of the staff who will use it. Nick,...
Where do service designers fit within an organisation?
...project team or wider programme to more directly design/prototype parts, or to provide insight on how to approach design to achieve desired outcomes in a measurable way. Often working on...
What are we doing in DevOps at the Home Office?
...use a common platform which allows developers to define new Continuous Integration (CI) pipelines rapidly, getting code into a product, through testing and into production in a timely manner. Thankfully...
Join Home Office Digital - we're hiring
...a passport, getting permission to come to or stay in the UK, entering the country or returning to it. We work on problems like how people prove their identity, know...
Establishing the Home Office User Research Ethics Board
Posted by:
Sian Cook and Liam O'Brien, Posted on:
-
Categories:
Continuous improvement, User research
...overseen by our Head of User Research. What does a user researcher do? As user researchers we plan, design and carry out research activities with you, the users of Government...
What do service designers do?
...- can achieve. It also means looking at how technical architecture needs to work to support a better service, how data will be collected, used and protected, and how we...
Building the ‘registration district’ register alpha
...We want to know: how easy the register is to use how you use the data what you think of the dataset Any other comments or suggestions are also welcome....
Learning through international collaboration in New Zealand
...the Ministry of Social Development. These departments came together to create a shared front-of-house initiative, which included online self-service workstations for both agencies to help their assisted digital users. At...
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