Content is crucial, but the right design is essential
...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...
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Cracking the HOF code
I’m a designer and I prototype in code, the kind you put together to test ideas quickly and iterate continuously to meet user needs. Home Office Forms (HOF) is a...
Passwords are a pain
...that didn’t require users to remember a password. We tried using codes instead of links. Send the user a code, user enters a code to access the website. But we...
How inclusive services help us to deliver effectively
Posted by:
David Caldwell, Head of Accessibility and Digital Inclusion, Posted on:
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Categories:
Accessibility, DDaT Strategy
...for making our services accessible. Factoring accessibility into the entire product development lifecycle For most services, accessibility should not be a once and done activity or one we only consider...
Our Digital Career Development Programme: Fast-track your digital career
Posted by:
Stephanie Longden, Interaction Designer, Posted on:
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Categories:
Digital Career Development Programme, Recruitment
...app journey for a public-facing service. I created user journeys to understand where services needed to be improved. Clear pathways for promotion It’s possible to apply for a permanent position...
Continuous improvement with quality assurance and testing
...development our test engineers help us check that: code works the way it’s expected to changes to code haven’t broken existing functionality services are protected against security threats Using the...
Crossing the Atlantic: integrating with US Global Entry
...their home country. A previous pilot for UK citizens ran in 2010 and after filling out a form and having some background checks done the applicant would then need to...
Leading the delivery of innovative Home Office digital services
...citizen experience - to properly understand your interactions with our technologies so that we can deliver end-to-end digital services that are simpler and more streamlined for you. I’m thinking, for...
Refugee integration loans: a Policy CoLab case study
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, Service design
...already proposed amendments to the policy, created and tested designs for a digital application form, and developed a simplified decision-making process for case workers. We had a design for the...
Innovative pathways into tech for graduates: our Dynamic Development Scheme
Posted by:
Anastasia Bower, DDS Senior Business Analyst Associate, Posted on:
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Categories:
Graduates, Recruitment
...challenges to the project for the team to discuss. I may meet with the Product Owners and read documentation to gather requirements for the particular business area I am investigating....
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