Where do service designers fit within an organisation?
...For example, how might policy work more effectively for a particular area? How might we rethink the current immigration system? How might border control work better in future? Often part...
...For example, how might policy work more effectively for a particular area? How might we rethink the current immigration system? How might border control work better in future? Often part...
...designers working across different locations and teams, all solving difficult problems for users. This can lead to duplication and inefficiencies. Large organisations designing at this scale, such as Airbnb, are...
...outcomes for users. In government we build products and services that must work for everyone. Katy’s focus on accessibility and inclusive design has laid strong foundations for the future. I...
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
...anything ‘wrong’. But for some it was too much of a leap. One participant managed to avoid touching or interacting with the cards for the whole session. However, this still...
...humble blog post. In the Home Office Digital content design team we often share ideas, advice and suggestions about each other’s work. We wanted to do the same for our...
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working...
Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our capability is at the core of Home Office...