Good icons should be invisible
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
Learning through international collaboration in New Zealand
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
What we mean by service outcomes and measurement
...speed up decision making.’ These are different to the desired outcomes for a service or stage. Outcomes for a stage in a service Examples of good outcomes are ‘People know...